Not resolved

Our daughter ordered a flip video camera from the cisco website as a gift for my husband. When it arrived we couldn't get it to turn on or charge, after spending 1 hour on the phone with tech support it was determined the battery was no good.

I was told that a replacement would be sent out but that it would be REFURBISHED ! I flatly refused since my daughter paid for a brand new one, they said thats our policy. At that point I told them I wanted to send it back for a refund, they said ok but you will have to pay for postage. What !

but you sent it to me defective why should I have to pay to ship it back. After arguing for 15 min they agreed to email me a postage paid label.

The whole ordeal wasn't worth it, stay away from their website and their flip video they both stink!!

Monetary Loss: $229.

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